Refund Requests

Refunds are managed by the event organiser. Requests may be submitted up to 7 days before the event date, subject to the organiser's approval.

Non-Refundable Fees

Booking and service fees are non-refundable under any circumstances.

Cancellation by Organiser

In the event of cancellation by the organiser, a full refund will be issued within 14 days.

Platform Responsibility

VinePass facilitates ticketing and payments but is not responsible for individual organiser refund decisions.

How to Request a Refund

Log in to your VinePass account and open the My Tickets page. Next to the relevant order, tap Request Refund and provide a brief reason. You will receive a decision from the organiser via email.

Processing time: Approved refunds are processed within 7–10 business days back to your original payment method.

Questions

If you need help, email info@vinepass.co.za.