All ticket sales on VinePass are processed through PayFast, our PCI-DSS compliant payment gateway. Funds are collected in South African Rand (ZAR) and held by VinePass on behalf of the organiser until they become eligible for payout.

Your dashboard displays a live balance reflecting completed ticket sales for past events, net of VinePass fees you have chosen to absorb, refunds and any held reserves. Only sales for events that have already taken place become withdrawable.

To request a payout, navigate to your organiser dashboard, ensure your banking details are saved, and click Request Withdrawal. Requests are placed in a Pending Review queue and reviewed manually by the VinePass team.

We require: account holder name, bank name, branch code, account number, and account type (cheque / savings / transmission / business). Account numbers are encrypted at rest. Bank details may only be added or edited by the account owner — associates cannot view or modify banking information.

VinePass reviews each request to verify that the underlying ticket orders are completed, that no chargebacks or refund disputes are open, and that the requested amount does not exceed the withdrawable balance. The review window is typically 1–3 business days.

Net payout = gross ticket sales − VinePass curation fees − approved refunds − chargebacks − any active reserve holds. Where the organiser elected the customer-pays fee strategy, VinePass fees are passed to the buyer at checkout and do not reduce the payout.

Once approved, payouts are processed via EFT to the banking details on file. Settlement to the organiser's bank typically arrives within 2–5 business days depending on banks, weekends and South African public holidays.

VinePass admin is notified at info@vinepass.co.za when an organiser requests a withdrawal, with the full breakdown attached. Organisers receive an email confirmation when the request is received and again when the payout has been approved and paid.

For payout queries, email info@vinepass.co.za with your payout request ID. We aim to respond within two business days.